Privacy Policy

Last updated: September 19, 2026

This Privacy Policy explains how Alden Home Inspections ("we," "us," or "our") collects, uses, and protects information when you visit our website, request a quote, or use our inspection services.

1. Information we collect

We collect information you provide directly to us, including:

• Contact details — your name, email address, and phone number;
• Property details — the address and characteristics of the property to be inspected;
• Scheduling and communications — appointment preferences and messages you send us;
• Payment information — processed securely by our third-party payment processor. We do not store full card numbers on our servers.

We may also automatically collect limited technical information (such as browser type and general usage data) through standard website analytics and cookies.

2. How we use your information

• To provide quotes, schedule and perform inspections, and deliver reports;
• To process payments and maintain business records;
• To communicate with you about your inspection, including confirmations and follow-up;
• To improve our website and services; and
• To comply with legal obligations.

3. Third-party services

We use trusted third-party providers to operate our business. These may include:

• Spectora — for quotes, scheduling, and inspection reporting;
• Stripe — for secure payment processing;
• website hosting and analytics providers.

These providers process information on our behalf and under their own privacy and security practices. We do not sell your personal information.

4. Cookies

Our website and embedded tools may use cookies to enable functionality and understand usage. You can control cookies through your browser settings; disabling them may affect some features.

5. Data retention and security

We retain your information for as long as needed to provide services, maintain records, and comply with legal obligations. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.

6. Your choices

You may request access to, correction of, or deletion of your personal information by contacting us using the details below, subject to any legal or record-keeping obligations.

7. Children's privacy

Our services are directed to adults. We do not knowingly collect personal information from children under 13.

8. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent version.

9. Contact us

Questions about your privacy? Contact Alden Home Inspections at office@aldenhomeinspections.com or (301) 836-1042.