Refund & Cancellation Policy

Last updated: September 19, 2026

At Alden Home Inspections, we want every client to be satisfied and to understand exactly how payments, cancellations, and refunds work. This policy applies to all inspection services we provide.

Payment

Inspection fees are quoted based on the property's size, age, location, and the services selected. Unless otherwise agreed in writing, payment is due at or before the completion of the inspection. Payments are processed securely through our third-party payment processor.

Cancellations & rescheduling

• 24 hours or more before your appointment: You may cancel or reschedule at no charge.
• Less than 24 hours before your appointment: We may apply a cancellation or rescheduling fee to cover reserved time and travel. Any such fee will be communicated to you in advance.
• No access at the scheduled time: If our inspector arrives and cannot access the property (for example, the property is locked, occupied, or utilities are off), a trip/cancellation fee may apply and the inspection will need to be rescheduled.

To cancel or reschedule, contact us as early as possible at (301) 836-1042 or office@aldenhomeinspections.com.

Refunds

• Before the inspection: If you cancel within the no-charge window and have prepaid, you will receive a full refund of any amount paid.
• After the inspection is completed: Because a home inspection is a professional service performed and delivered as a report, fees for completed inspections are generally non-refundable.
• Service concerns: If you are not satisfied with your inspection, please contact us. We will work with you in good faith to resolve the issue, which may include re-inspection or, at our discretion, a partial or full refund depending on the circumstances.

Approved refunds are issued to the original payment method. Please allow several business days for the refund to appear, depending on your bank or card issuer.

Disputes

If you have a concern about a charge or an inspection, we ask that you contact us first so we can make it right. Before performing any repair or alteration to an item you believe we missed, please notify us promptly and allow us a reasonable opportunity to re-inspect it. Working with us directly is the fastest way to reach a fair resolution.

Contact us

Questions about a payment, cancellation, or refund? Contact Alden Home Inspections at office@aldenhomeinspections.com or (301) 836-1042. This policy works together with our Terms of Service.